Custom Fields

[aideyd]

Hi, does anyone know if it is possible to add custom fields to OTRS?

I would like to add;
# Call Type (hardware, software...)
# Department
# Location

This is purely for reporting reasons.

Any thought is well appreciated.

Aiden

[Daniel Obee]

You may define up to 16 Freefields, either as dropdown or freetext fields - plus a so called ticket type.

Greets Daniel