Hi 
im an OTRS newbie, i configured it and everything works.
I have just a question at the moment:
 i would want to receive an email after a new customer self registration.
is it possible ?
According to me it is really important because receveing the mail i can know instantly that a new customer is registered to the system , so i can set up his queues, and the customer can start to open ticket.
so in wich way can i implemet this notification after a new customer registration ?
thanks
			
			
									
						
										
						Email to admin after new customer self registration
Moderator: crythias
- 
				savanagana
 - Znuny newbie
 - Posts: 2
 - Joined: 03 Sep 2010, 11:57
 - Znuny Version: 2.4.7
 
- 
				savanagana
 - Znuny newbie
 - Posts: 2
 - Joined: 03 Sep 2010, 11:57
 - Znuny Version: 2.4.7
 
Re: Email to admin after new customer self registration
the solution is:
edit this file:
/opt/otrs/Kernel/Web/InterfaceCustomer.pl
writing:
send to admin when new user is created
my $Sent = $EmailObject->Send(
To => 'trallallero@blablabla.it',
Subject => 'New Customer: '.$GetParams{UserLogin},
Charset => $Self->{LayoutObject}->{UserCharset},
MimeType => 'text/plain',
Body => 'the customer '.$GetParams{UserLogin}
);
			
			
									
						
										
						edit this file:
/opt/otrs/Kernel/Web/InterfaceCustomer.pl
writing:
send to admin when new user is created
my $Sent = $EmailObject->Send(
To => 'trallallero@blablabla.it',
Subject => 'New Customer: '.$GetParams{UserLogin},
Charset => $Self->{LayoutObject}->{UserCharset},
MimeType => 'text/plain',
Body => 'the customer '.$GetParams{UserLogin}
);