Enable Net::SMTP debug for more info

[davidbann]

Hi,

I am getting an error in my OTRS logs:

[Tue Sep 14 16:25:34 2010][Error][Kernel::System::Email::SMTP::Send][149] Can't send message: 354Enter message, ending with "." on a line by itself
! Enable Net::SMTP debug for more info!

Does anyone have an idea of what might be causing this? Note that even when this error occurs, the email is still sent. It only happens every now and then - in general, there are not many errors, so I am not sure why it pops up randomly.

Please let me know what I can do to get more details about the error. How do I "Enable Net::SMTP debug for more info"?

I am running on Win2003 64bit

[crythias]

Your SMTP *SERVER* is asking for this information. It appears that the SMTP send routine is expecting that the data is already sent. This message you have posted shows at the time the data is requested to be sent. Somehow, and I am not certain how or why, the sending function thought it sent the message, and the SMTP server says, "Wait wait. *NOW* send me the email, and end with a period when you're done."

If you could be able to attempt another smtp server (set up a free gmail account?) it might make a difference.

However, there is more information that needs to be checked regarding this. I'm not sure what exactly to ask for, though.

[davidbann]

Thanks Crythias,

I am hosting on a VPS - the hosting provider has closed down all outgoing mail, and forces me to use their SMTP server (to prevent spamming), so I don't think I can use another SMTP server. I will give them a call and see if they can sort it out.

Thanks for the prompt feedback!