[SOLVED] all email except notifications send fine

[sanroque]

Admin Email, and customer email is being sent fine.

Notification email is being sent, but is malformed and being rejected by either smarthost relay, or by (at least) google's servers.

I set up local delivery so I could see what was being sent and noticed this difference in the header:

admin emails, and emails that work fine start like:

Code: Select all

From adminemail@company.net  Fri Sep 17 13:04:47 2010
Return-Path: <adminemail@company.net>
X-Original-To: agent@company.net

The emails that get rejected (notification emails) start like this:

Code: Select all

From MAILER-DAEMON  Fri Sep 17 13:04:18 2010
Return-Path: <>
X-Original-To: agent@company.net

Is this a config issue or a bug?

This seems very similar to this old thread:

http://www.mail-archive.com/otrs@otrs.org/msg26506.html

Hoping I can figure out how to solve/patch this issue.

Thanks,

-Preston

[crythias]

Check this:
Config Options: Framework -> Core::Sendmail

SendmailNotificationEnvelopeFrom:
If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.
(Default: )

Check it and give it an email address. See if it fixes the problem.

[sanroque]

SendmailNotificationEnvelopeFrom did fix this. I think I had tried it but entered a value without ticking the checkbox and had not returned to the settings screen to see that it had not stuck (doh).

Perhaps this should default to the system address?

Thanks for the help. I tried tracking it through the source into kernel/mail/sendmail.pm - but being a python guy I was pretty lost in the code.

-Preston