Hi,
Is there a way to set the default ticket type for incoming emails? Currently, all incoming emails default to "incident" which is not correct - how can I change this? Is there anything under SysConfig?
[Resolved] Default Ticket Type
Moderator: crythias
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davidbann
- Znuny newbie
- Posts: 92
- Joined: 21 Jun 2010, 22:51
- Znuny Version: 6.5.2
- Real Name: David Bann
- Location: South Africa
[Resolved] Default Ticket Type
Last edited by davidbann on 21 Sep 2010, 07:35, edited 1 time in total.
Re: Default Ticket Type
You can use the "Postmaster filter" in the Admin-Menu and set the X-OTRS-Type as you want to!
OTRS: 2.4.9 + ITSM 2.1.1 + CiCS 3.3.5
SLES 11
MySQL-Version: 5.1.49
SLES 11
MySQL-Version: 5.1.49
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davidbann
- Znuny newbie
- Posts: 92
- Joined: 21 Jun 2010, 22:51
- Znuny Version: 6.5.2
- Real Name: David Bann
- Location: South Africa
Re: Default Ticket Type
Thanks Dizzy - I'll give that a try. I was hoping there was a postmaster configuration setting for this to make it less "dirty", but I guess I can't have it allDizzy wrote:You can use the "Postmaster filter" in the Admin-Menu and set the X-OTRS-Type as you want to!
