[Resolved] Agents not being notified

[davidbann]

Hi,

I have two agents assigned to RW permission on a queue - when a new ticket is created in this queue via email, then for some reason only one agent is notified of the new ticket. I checked the logs, and there is no mention of sending a ticket notification to the other aget. It tells me that it send to one, but no mention of the other - no errors or anything.

My question is, when notifications are sent out, I assume that all agents with RW permission for the queue that the ticket was created in should get a new notification, right? Will the agents with RW permissions still get the notification, even if they have not specifically set that queue as one in "my queues"?

Any other reasons that not all RW agents are sent notifications?

Thanks

[jojo]

Notifications are depending on the "My Queues" setting of the agent. So have a look on his preferences

[davidbann]

Notifications are depending on the "My Queues" setting of the agent. So have a look on his preferences

Oh I see - I just assumed that anyone with RW permissions to a queue would get notifications regardless of the "My Queues" preferences. I thought that "My Queues" was for agents to get notifications for queues that they did not have RW permission for...

Thanks for the help