Filter question

Moderator: crythias

Locked
eugenes18t
Znuny newbie
Posts: 12
Joined: 16 Sep 2010, 17:51
Znuny Version: 3.0

Filter question

Post by eugenes18t »

I am trying to setup a filter so scan the email subject line and body for the word schedule.
But my issue is that it seems that the filter is case sensitive.
Is it possible to list multiple keywords in one query or turn of case sensitivity for the filters?
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Filter question

Post by crythias »

Regular expressions work, so (I think)
[Ss][Cc][Hh][Ee][Dd][Uu][Ll][Ee] should work. Probably there might be another way, but this is the first thing that I could think of.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Locked