I need all the tickets to be moved from all the queues to one certain queue after the followup is received.
How can I do it with Postmaster Filtering?
Is there any other way to do it?
email Filter
Moderator: crythias
email Filter
OTRS 2.4.7 on CentOS 5.5 with MySQL 5.0.77, Apache2
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crythias
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Re: email Filter
Well, you could do that with a PostmasterFilter ...
Match:
Subject *Ticket#[*
Set:
X-OTRS-FollowUp-Queue Queuename::SubQueuename::SubSubQueuename
(Test it first)
Queues are designed to have security, separation, designation, and organization. You'll lose all that by moving the separated tickets into one big pile.
Match:
Subject *Ticket#[*
Set:
X-OTRS-FollowUp-Queue Queuename::SubQueuename::SubSubQueuename
(Test it first)
Queues are designed to have security, separation, designation, and organization. You'll lose all that by moving the separated tickets into one big pile.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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