SSO + LDAP

[gary]

Hello,
i have configured SSO function with HTTPBasicAuth mode.
Now, otrs log: "Panic, no user data found ".
i know there is no sync between AD and OTRS DB.
Does everybody know how to configue it.
maybe i need the detail script.
thanks!
Gary

[jojo]

Look for Sync in Defaults.pm, copy it to Config.pm and set the parameters.

[gary]

Look for Sync in Defaults.pm, copy it to Config.pm and set the parameters.

Hello Jojo,
According your way, if i use AD account log on without SSO function, it is working.
i found the wiki on http://wiki.otrs.org/index.php?title=Im ... ith_Apache

i need create a custom script and let that run in a cron job.

the point is how to do this job.

Does anybody know about this?

thanks!
Gary

[jojo]

In actual versions of OTRS you won't need a cron job, as OTRS can Sync from LDAP on login of an agent.

Have a look in Defaults.pm and copy the LDAP Sync Settings to Config.pm and configure them according to your settings