hot modify owner of ticket when ticket been created

[huozipan]

All new ticket owner is "root@localhost(Admin OTRS)". that couldn't been others like user-group when ticket create??

When I system receive a new ticket, how mail it to a user-list or user-group ??

thanks.

[crythias]

All new ticket owner is "root@localhost(Admin OTRS)". that couldn't been others like user-group when ticket create??

The default idea of OTRS is to have the ticket sit without a real owner until it is locked by a real owner. It can't be set to be owned by a user-group, but it can be set for a specific Queue. If you want to set it for a specific Owner, you can use a Generic Agent or PostmasterFilter.

When I system receive a new ticket, how mail it to a user-list or user-group ??

The user-list (Agents) must have permission for the queue, and have the queue set for "My Queues" in the preferences. In addition, the Agent must have notification enabled (Yes) for New Tickets. Furthermore, the outbound email must be properly configured to send mail.