Ticket Create Failed

[mail2vsdvg1]

Hi All,

I am working on OTRS and OpenNMS integration. so got OTRS Ticket plugin from the following link and follow
the procedure provided in that link.

http://www.opennms.org/wiki/OTRS_Troubl ... ntegration

and i have created user/password in OpenNMS opennms/opennms
I add nodes in OpenNMS and alarms are creating in OpenNMS for different services.

When i press button create ticket, in Ticket State it is showing CREATE_PENDING after few seconds,
it is showing CREATE_FAILED.

I go through ticketer.log file in OpenNMS. i got following error in that file:

2010-10-04 12:37:28,894 ERROR [OpenNMS.TroubleTicketer] OtrsTicketerPlugin: Failed to create or update OTRS ticketApplication failed during request deserialization:
no element found at line 1, column 0, byte -1 at /usr/lib/perl5/XML/Parser.pm line 187

And also i have gone through Parser.pm file under the path: /usr/lib/perl5/XML/Parser.pm line 187.
In this file 187 line code is as follows:
$result = $expat->parse($arg);

I didn't understad the problem, anybody help me to solve this problem.

Thanks,
mail2vs.dvg1

[Mike_B]

I guess you're suffering from this problem:

http://bugs.otrs.org/show_bug.cgi?id=5467

Please see if you have the right version of the SOAP::Lite library.