[SOLVED] Two Interfaces for different Customers

[luisjf]

I have version 2.4.7 installed on Debian "lenny", works perfectly, I could
make many changes and adjust to the needs of the company for which I work,
the problem I have is the following:

I need two interfaces for Customers, make some copies of the configuration
files and in some part I have managed to work (for example customer.pl and
customer2.pl), my main problem is that when my new interface (customer2.pl)
I click on "New Ticket" (called the file and CustomerMessage2.dtl CustomerMessage2.pm)
the system gives me the following error:


Error: Module Kernel::Modules::CustomerTicketMessage2 not registered in
Kernel/Config.p[..]
Ubicación: Please contact your admin
Determinar el origen: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Oct 7 16:26:21 2010

Message: Module Kernel::Modules::CustomerTicketMessage2 not registered in Kernel/Config.pm!

Traceback (2856):
Module: Kernel::System::Web::InterfaceCustomer2::Run (v1.41.2.1) Line:780
Module:ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_customer2_2epl::handler(unknown version) Line: 48
Module: (eval) (v1.42) Line: 204
Module: ModPerl::RegistryCooker::run (v1.42) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31


strikes me that says it is not registered Module Kernel:: Modules::
CustomerTicketMessage2 in Config.pm but I've reviewed and which could not
register either in the Config.pm or the Defaults.pm, if anybody can help OTRS
to recognize a new module I would thank you very much.

[luisjf]

I tried creating a new theme but the new theme can not be activated because my system authenticates customers by LDAP, and I can not select a theme for the customers, everything hangs in the administration of customers when LDAP is active

[luisjf]

To solve our need in the company, created a new theme and then select the themes directly to the profiles of customers, then we remove the SELECT theme in the preferences of customers in the Sysconfig.

Documentation on how to create themes: http://doc.otrs.org/2.4/en/html/c2079.html

[Mothra]

To solve our need in the company, created a new theme and then select the themes directly to the profiles of customers, then we remove the SELECT theme in the preferences of customers in the Sysconfig.

Documentation on how to create themes: http://doc.otrs.org/2.4/en/html/c2079.html

I have a similar problem - did you solve this by setting the theme in the customers' LDAP profiles?