Copy Ticket to another Queue

[prof-farnsworth]

Hello everybody,

i currently looking for a solution to "copy" a Ticket from one Queue to another.

Something that could be good to explain my problem:
- Receiving a ticket for the IT-department that a new user join the company
- Waiting for some user proposals
- The ticket should now copied to the Queue of the "hardware buying department" (with all attachments)
--- This ticket is only for information for the hardware department and could be closed after the informing that persons
- The "first" ticket could be moved in other Queues like all the teams that should creating accounts for the new user

Is there a solution for that problematic?

thanks and best regards,
Prof. Farnsworth

[crythias]

I could swear that there was a "Split" option .. ah yes.
Apparently it only shows up if the Sender is a customer (as opposed to an agent creating the ticket?)

Code: Select all

  <dtl if ($Data{"SenderType"} eq "customer") { $Data{"ArticleSplitString"} = "Split"; }>

But that's what you'd use.