Ticket creation via email

[durgam_swathi]

Hi

My issue is.. I want to generate a ticket via email. I think i should be a bit clear..

Customer can be able to create ticket without using otrs customer panel.. he may send the ticket through his personal mail account to otrs team like support@otrs.com.. For this i have generated a account in Postmaster mail account.. when i run it is showing this error

Error: POP3S: Can't connect to pop.gmail.com

ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Oct 19 12:19:41 2010

Message: POP3S: Can't connect to pop.gmail.com

Traceback (2785):
Module: Kernel::System::MailAccount::POP3S::_Fetch (v1.10.2.1) Line: 125
Module: Kernel::System::MailAccount::POP3S::Fetch (v1.10.2.1) Line: 51
Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380
Module: Kernel::Modules::AdminMailAccount::Run (v1.7) Line: 62
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
Module: (eval) (v1.88) Line: 204
Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31


Any Help????

[jojo]

Looks like Firewall issues or wrong Port.

[durgam_swathi]

Is there any way to resolve this issue ?

[jojo]

Ask your firewall or network admin

[brilang]

You have to have POP setup on Gmail or you'll never be able to connect to Gmail.

In Gmail:
Settings -> Forwarding and POP/IMAP
Enable POP for mail that arrives from now on

If you enable POP for all mail, you will receive the entire contents of the Gmail All Mail folder.

[durgam_swathi]

@brilang

I have already enabled the pop setting in my gmail account. Still it is getting same error.