auto reject email tickets based on email adresses

[kenmurimi]

Hi all,

i am trying to have emails from an email address not for a customer in the customers database rejected. this is because i don't want people who don't have accounts at the helpdesk raising tickets.

I am thinking of using the config option:

B.2.3.21. PostMaster::PreFilterModule###3-NewTicketReject

$Self->{'PostMaster::PreFilterModule'}->{'3-NewTicketReject'} = {
'Match' => {
'From' => '@example.com'
},
'Set' => {
'X-OTRS-Ignore' => 'yes'
},
'Module' => 'Kernel::System::PostMaster::Filter::NewTicketReject'
};

then editing it so that now it checks if the sender email address in an email address in the customers database.

I don't know if this is possible.

any help greatly appreciate.
sorry for my bad English

[crythias]

http://forums.otrs.org/viewtopic.php?f=61&t=4933#p20981