Hi,
I want to automaticly put tickets from the sales department into the Sales queue. This looks like a nice job for the Postmasterfilter. But to put over 20 adresses in one field seems alot.
Is it possible to simply compare the email with a text file? That would make things alot easy'er.
Thanks,
- Dave
Filtering using text file
Moderator: crythias
Filtering using text file
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
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Re: Filtering using text file
It would be easier to give the sales department an (aliased) email address to send to than to manage the list with potential users.
Example:
"help@yourotrsemail.tld" has an alias of "saleshelp@yourotrsemail.tld"
The postmaster email accounts will assign to the queue based upon the To: if you set that up, not the account that it pulls from.
Otherwise, you might have a long entry of (user1|user2|user3|user4)@domain.tld as your Match query in PostmasterFilter.
Example:
"help@yourotrsemail.tld" has an alias of "saleshelp@yourotrsemail.tld"
The postmaster email accounts will assign to the queue based upon the To: if you set that up, not the account that it pulls from.
Otherwise, you might have a long entry of (user1|user2|user3|user4)@domain.tld as your Match query in PostmasterFilter.
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Re: Filtering using text file
Excellent point. Thank you!crythias wrote: It would be easier to give the sales department an (aliased) email address to send to than to manage the list with potential users.
Example:
"help@yourotrsemail.tld" has an alias of "saleshelp@yourotrsemail.tld"
The postmaster email accounts will assign to the queue based upon the To: if you set that up, not the account that it pulls from.
Yes i was using that method. It gets messy when you have more than 20 adresses , but its manageable at the moment. Thank you for your help.crythias wrote: Otherwise, you might have a long entry of (user1|user2|user3|user4)@domain.tld as your Match query in PostmasterFilter.
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