Images in signature replaced when replying

[bbs2web]

We have created HTML signatures which contains graphics by simply drawing them from our public web server. Although this works the WYSIWYG editor appears to have a bug in that it replaces the images with the embedded ones from the remote user's signature.

ie: Customer logs a ticket and has embedded graphics as part of their signature
We reply and everything appears fine in the editor but once sent our signature's images are replaced with the ones from the quoted section of the customer's signature.

NB: We need to currently ensure the previously quoted email has images deleted from it prior to sending the email to prevent this quirk from occuring.

PS: We changed the following option which is making this allot more prevalent:
Config Options: Ticket -> Frontend::Agent::Ticket::ViewCompose
Ticket::Frontend::ResponseFormat:

$QData{"Salutation"}$QData{"StdResponse"}$QData{"Signature"}

$TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}:
$QData{"Body"}

[hvariava]

Did you get this issue resolved? I am having the same exact issue and don't know how to tackle it. In our case, we need to keep the customer images in the reply, we don't have a choice.

[hvariava]

Found the answer. http://bugs.otrs.org/show_bug.cgi?id=6463

Basically Kernel::Output::HTML::Layout.pm was not parsing img tags in signature correctly. Bug listed above has a solution that works.