OTRS3.0 beta6 notification problem?

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atimms
Znuny newbie
Posts: 1
Joined: 04 Nov 2010, 11:54
Znuny Version: 3.0 beta6

OTRS3.0 beta6 notification problem?

Post by atimms »

I wonder if it's something I've done or a bug (I know, probably the former,....).

Fresh install of beta6. All looking pretty good, except when a followup comes in to an existing issue via email, the cron job fetches from imap just fine. Auto response works - all good. If I go into the ticket itself, it displays the unread 'gold star' next to the new email.

However, the dashboard never shows the gold star next to the ticket to indicate a new followup and the top left 'gold star' indicating number of tickets with unread items doesn't appear either.

Have I made a config error or is there something yet to do!

Thanks,
Allan.
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