AgentTicketQueue, display count of own notes

Moderator: crythias

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prof-farnsworth
Znuny newbie
Posts: 6
Joined: 13 Oct 2010, 10:44
Znuny Version: 2.3.2

AgentTicketQueue, display count of own notes

Post by prof-farnsworth »

Hello everybody,

is there any way to display your own comment count for one ticket in the AgentTicketQueue overview page? Another idea is to display only that you have already added a comment to this ticket.

I've also attached a small screenshot that could help you to understand my request, the "blue" text is what i wish to have :-)

Thank you very much and best regards,
Prof. Farnsworth
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elvanov
Znuny newbie
Posts: 32
Joined: 12 Jun 2010, 00:42
Znuny Version: 2.4.7

Re: AgentTicketQueue, display count of own notes

Post by elvanov »

Hello,

At the moment it is not possible to see how many articles belong to you in a certain ticket, nor to display a notification if you have added something to a ticket. Since this is an enhancement, I would recommend you to open a bug (http://bugs.otrs.org) with severity: enhancement.

Regards,
Elva
hitazcl
Znuny newbie
Posts: 15
Joined: 08 Oct 2010, 10:24
Znuny Version: 2.4.8

Re: AgentTicketQueue, display count of own notes

Post by hitazcl »

Ive added a similar question in german some days ago.
Any solution til now?
3x OTRS 2.4.8/9 with ITSM and new: 3.0.1 with ITSM
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