Automatically populate FROM field - New phone ticket

[jackmojo]

When creating a new ticket from phone, the top item (From) is blank. is there a way to get this to populate automatically with the currently logged in agent?

[jojo]

in this field the ustomer should be placed, not the agent. Do you have a customer database you are using?

[jackmojo]

I can set up a customer, no problem - will I then be able to populate that field once I've created customer users?

[jackmojo]

Figured this out too:

Under the <!-- dtl:block:CustomerSearchAutoCompleteDivStart --> block edit the <input id="myAutoCompleteInput" type="text" name="From" value="$QData{"From"}" size="80"/> line.

Change the info in value= to whatever you want. In may case, I put a hard email addres:
<input id="myAutoCompleteInput" type="text" name="From" value="support@blahblah.com" size="80"/>

I'm going to figure out next how to have it populate the current user's email address.

[crythias]

The ticket comes *from* the customer, not the agent.