AgentITSMChangeMyWorkOrders not updating

[leocertuche]

Hello there,

On the current implementation we're supporting, when a workorder is assigned to a given Agent, his AgentITSMChangeMyWorkOrders counter is not being updated. It shows zero (0) even though a workorder is already assigned to him.

The Agent has RW permission under the following groups:
itsm-change
itsm-change-builder
itsm-change-manager
users

Am I missing some other configuration?

Thanks in advance,