set "close ticket" as external

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holmesmail
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set "close ticket" as external

Post by holmesmail »

How is it possible to close a ticket as external, so the customer gets a copy? Can I notes to be external as default?
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crythias
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Re: set "close ticket" as external

Post by crythias »

http://wiki.otrs.org/index.php?title=No ... has_closed
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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