[SOLVED] Hitting reply does nothing
Moderator: crythias
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earwax
- Znuny newbie
- Posts: 43
- Joined: 07 Dec 2010, 23:54
- Znuny Version: 3.0.11
- Location: Seattle, WA
- Contact:
[SOLVED] Hitting reply does nothing
When getting an incoming ticket, are any of you guys able to reply back through OTRS? I have a pull down REPLY and/or REPLY ALL option when viewing the ticket, but when selecting REPLY or REPLY ALL, nothing happens. Tested in Firefox 3.6.12 and Internet Explorer 9. I'm thinking this is some javascript/ajax problem.
Last edited by earwax on 09 Dec 2010, 21:40, edited 1 time in total.
OTRS 3.0.12
Ubuntu Linux 10.04
MySQL
Ubuntu Linux 10.04
MySQL
Re: Hitting reply does nothing
in the dropdown the assigned Answers for this Queue will be shown. So did you assign answers/replies to the queues?
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
earwax
- Znuny newbie
- Posts: 43
- Joined: 07 Dec 2010, 23:54
- Znuny Version: 3.0.11
- Location: Seattle, WA
- Contact:
[SOLVED] Re: Hitting reply does nothing
Good suggestion! I created an answer (response) and associated it with the queue. Problem solved.
OTRS 3.0.12
Ubuntu Linux 10.04
MySQL
Ubuntu Linux 10.04
MySQL