otrs 3.x custom directory

[substance]

hello all,
from otrs cvs i have seen that there is a Custom directory and the contained readme says:

1 # --
2 # README - readme file of Custom directory
3 # Copyright (C) 2001-2010 xxx, _http://otrs.org/
4 # --
5 # $Id: README,v 1.2 2010/10/26 14:35:17 ub Exp $
6 # --
7 # This software comes with ABSOLUTELY NO WARRANTY. For details, see
8 # the enclosed file COPYING for license information (AGPL). If you
9 # did not receive this file, see _http://www.gnu.org/licenses/agpl.txt.
10 # --
11
12 In case you need to modify already existing framework file for customizations,
13 do this in the $OTRS_HOME/Custom/ directory.
14
15 Example:
16
17 You need to modify Kernel/System/Service.pm to add an customisation, copy
18 Kernel/System/Service.pm to Custom/Kernel/System/Service.pm and modify it.
19 This module will get used.

has anyone tried this feature '?
'cause I've tried but I could not get it to work ...

[strelok_aka_vc]

Hi!

Faced with the same problem.
With OTRS 2.4 version was a number of modules that have been modified.
Now installed OTRS v3.0.
Made as mentioned in "README", but nothing works. Modules from this folder are not picked up.

Help please.

PS Sorry for my english.