Hello,
The cron has been creating numerous identical tickets telling me there are errors, its driving my boss crazy. Can anyone help me? An example is below.
Hi Alex,
there is a new ticket in "Raw"!
otrs@mail.rufustech.net (Cron Daemon) wrote:
<snip>
DBI connect('database=otrs;host=rtserver;','otrs',...) failed: Can't connect to MySQL
server on 'rtserver' (61) at /Library/Webserver/Sites/otrs/Kernel/System/DB.pm line
214
ERROR: OTRS-UnlockTickets-13 Perl: 5.10.0 OS: darwin Time: Thu Dec 16 09:35:01 2010
Message: Can't connect to MySQL server on 'rtserver' (61)
Traceback (11490):
Module: Kernel::System::DB::new (v1.105.2.1) Line: 188
Module: /Library/Webserver/Sites/otrs/bin/UnlockTickets.pl (v1.33) Line: 60
Got no DBObject! at /Library/Webserver/Sites/otrs/Kernel/System/Ticket.pm line 123.
Can't connect to MySQL server on 'rtserver' (61) error
Moderator: crythias
-
holmesmail
- Znuny newbie
- Posts: 15
- Joined: 28 Oct 2010, 19:22
- Znuny Version: 2.4.7
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Can't connect to MySQL server on 'rtserver' (61) error
Would it be possible that MySQL isn't running or that the OTRS user is no longer valid?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
holmesmail
- Znuny newbie
- Posts: 15
- Joined: 28 Oct 2010, 19:22
- Znuny Version: 2.4.7
Re: Can't connect to MySQL server on 'rtserver' (61) error
The SQL server is running, and the ORTS user is valid. This problem is intermittent, this is why we are having trouble understanding why this is happening. Any further ideas would be deeply appreciated.