Allow customer to choose service & SLA but not queue

[jaccort]

I'm using OTRS 3.04 and I want my customers to be able to choose the service and SLA but I don't want them to change the queue.

I've set Ticket::Frontend::CustomerTicketMessage###Queue to "No", but when I do this, the customer new ticket form doesn't load the list of services or SLAs. How can I deal with this?

I'd also like to change "SLA" in the customer interface to read "Severity" - how can I do this? I've found Text{"SLA"} in the dtl files, which I imagine is a perl hash - but I can't find out where that hash gets populated. I can't find anything in the relevant Language file. Or am I barking up entirely the wrong tree?

[jaccort]

Solved the "change the word SLA to Service" issue - in case anyone wants to do something similar, I added a translation for British English thus:

Original:

Code: Select all

 $Self->{Translation} = {
        'May_long' => 'May',

With my change:

Code: Select all

$Self->{Translation} = {
        'SLA' => 'Severity',
        'May_long' => 'May',

Now, how to load the service/SLA list without requiring the end-user to pick a queue?