Ticket Generating and Email System integration to OTRS

[red1c0n]

Hi,

I need help in configuring my newly setup test environment for OTRS 2.4.9 using Centos 5.5.
Honestly, this is the first time I'm going to use the application and I don't have any idea where to start after I installed the application after carefully following the steps in installing the application.

I have already created some users for the IT team inside the system.
What we want to do is simulate some scenario in creating tickets once we receive calls or via email.

Thank you in advance.

[crythias]

http://doc.otrs.org

Creating tickets is easy. Click either the Phone Ticket (this does not send an email to the customer) or Email ticket (this does send an email to the customer).

You'll probably want to set up Queues (I suggest Queue names that match categories of ticket requests: Printers, Computers, Email) and you'll want to assign Agents to the groups the Queues belong to. For each agent, they'll probably want specific Queues to show up in "My Queues"

By default
To: is a Queue
From: is a Customer

Please avail yourself of the search here and via Google.