Hi everybody, I'm looking for a solution to this problem, I need to show the first ticket priority in the CustomerTicketZoom view, but I don't know how begin, I think I have to insert a line in CustomerTicketZoom.dtl like this:
<tr>
<td class="contentkey">$Text{"FirstPriority"}:</td>
<td class="contentvalue"><font color="red">$QData{"FirsPriority"}</div></font></td>
</tr>
but I don't know how to create pass this "Firstate" from CustomerTicketZoom.pm, any ideas. thank you in advance.
P.D. Sorry for my english, I swear I'm trying to improve it
How to show first priori in Ticket view (CustomerTicketZoom)
Moderator: crythias
How to show first priori in Ticket view (CustomerTicketZoom)
Last edited by jgranados on 22 Dec 2010, 17:25, edited 1 time in total.
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crythias
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Re: How to show first state in Ticket view (CustomerTicketZo
The first ticket state is almost always "New" unless you have another default...
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Re: How to show first priori in Ticket view (CustomerTicketZ
I'm sorry I wanted to say priority, I've made a mistake, the priority that the customer choose in "New Ticket" screen, I saw this priority appears in the History, and I saw how to parser it in order to extract this priority, but I don't know how to pass parmeter from the .pm file to be written in the html code on the .dtl file