[SOLVED] Can't use from 'otrs@localhost': Could't set FROM:

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kmdot
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Posts: 68
Joined: 16 Dec 2010, 18:46
Znuny Version: 3

[SOLVED] Can't use from 'otrs@localhost': Could't set FROM:

Post by kmdot »

I get this error when adding new email ticket?

Message: Can't use from 'otrs@localhost': Could't set FROM: 550 5.7.1 Client does not have permissions to send as this sender
at /opt/otrs//Kernel/System/Email/SMTPTLS.pm line 130
!

Traceback (13399):
Module: Kernel::System::Email::SMTPTLS::Send (v1.2) Line: 132
Module: Kernel::System::Email::Send (v1.70) Line: 682
Module: Kernel::System::Ticket::Article::ArticleSend (v1.266) Line: 2031
Module: Kernel::Modules::AgentTicketCompose::Run (v1.120) Line: 532
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58) Line: 838
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
Module: (eval) (v1.88) Line: 204
Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

Thanks
Last edited by kmdot on 23 Dec 2010, 19:00, edited 1 time in total.
crythias
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Re: Can't use from 'otrs@localhost': Could't set FROM: 550 5

Post by crythias »

This is more than likely a problem with your smtp connection, not entirely OTRS. Nonetheless, no real agents should be otrs@localhost. (don't create tickets as root/default otrs user id1).
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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kmdot
Znuny newbie
Posts: 68
Joined: 16 Dec 2010, 18:46
Znuny Version: 3

[SOLVED]

Post by kmdot »

SOLVED

the user email had to be set in que and postmaster mail account? when i add the email address to que and postmaster I get no error?

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