No Config option found for 3.!

[rashadreddy]

i get the above error message on one user when he cliccks on Ticket. Any help with this will be much appreciated.

Also i am new to OTRS as well. My Ver is 2.4.2

Error:
ERROR: OTRS-CGI-20 Perl: 5.8.8 OS: linux Time: Tue Dec 28 16:43:07 2010

Message: No Config option found for 3.!

Traceback (19785):
Module: Kernel::Output::HTML::LayoutTicket::TicketListShow (v1.48) Line: 928
Module: Kernel::Modules::AgentTicketQueue::Run (v1.66) Line: 193
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
Module: (eval) (v1.88) Line: 204
Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

[pbi]

Just today, I had the same error in version 2.4.6.

You can easily reproduce this by typing manually "...&View=3" to the URL when in "Ticket" overview screen.
From then on you always get that error message on the "Ticket" page.

To fix, just type a correct "View" option manually in the URL, like "...&View=Small"

Code: Select all

http://otrs.example.com/otrs/index.pl?Action=AgentTicketQueue&View=Small