Add extra text fields to the customer

[Thierry]

Hello,

I'm new here and I have a question, hopefully one of you is able to help me out.

I would like to add extra textfields in the customer management panel.

For example; business name and po box addresses. Is there a easy way to create this?

Thanks and looking forward to your replies.

Thierry

[crythias]

http://doc.otrs.org/3.0/en/html/x2429.html You may choose to skip the Customer.pl information, but the Map and database structure ALTER are important. If you're using LDAP/AD, you merely need to edit your map in Config.pm to include the fields you wish to show.

[Thierry]

Cheers, I'll look into this tomorrow!

[srivatsatatti]

Hi,
i could add the extra filed while creating or edit customer info and could map it in config.pm.
how can i show the extra filed, when ticket is selected. i.e customer information (in agent ticket zoom).

[crythias]

Code: Select all

            # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target

if the "shown" column/field/array index holds the value "1", it will show on ticket zoom.

If you are using a database and you haven't ALTERed it to contain the new field, it won't show up and won't store data.

If you are using an LDAP connection and you don't have the field, it won't show up.

[jmontoya]

Hello crythias,

It works for me, now I want to add a date value. I tried changing "var" with "date" or "datetime" and it doesn't work.
I didn't find any documentation about which variables the "storage-type" support ...

I tried with radio and checkbox and it works fine but not with a date.

Regards

[jmontoya]

One more question I have to add a lot of variables in the customer form, and I wish to create a group of fields something like:
"Personal Information", "Company Information", "etc , etc"

There's a way to do this? Or I just have to add a lot of variables in the form, so the form will be veeery big.

Regards!