[SOLVED][URGENT] Some clients have several projects HELP

[kmdot]

Setup issue here as how can i do this?

Some clients have multiple projects, but just one email address

I want to create projects as clients, but want several of them to have same email address but unique ID's

Thanks

[crythias]

Can you set up projects as Queues?

[kmdot]

I was thinking that, but a client has 4 projects, and some of them have higher or lower SLAs, so I need a way to assign a clients project an SLA,,, Only way i can think is to remove the need for an email address, and then assign different ids for username, etc...

Cant be done though right? email is a must?

[crythias]

SLAs are attached to services, and services are attached to clients. See http://forums.otrs.org/viewtopic.php?f=61&t=7286#p28987 for my explanation about SLAs. (short short: a service/SLA pair that's specific to the customer will help). set the project as a service, and assign a single SLA to the service-project, assign the service-project to the customer

[kmdot]

Hi

Thats working well, so thanks.