[SOLVED] Dashboard/Dashlet refresh?

[Mothra]

The dashlets don't seem to refresh unless you manually refresh the whole Dashboard page? Is this by design? It's a bit of a problem as agents don't necessarily get to see new tickets immediately.

I'm aware of the Cache TTL setting for each dashlet, but that just affects whether or not they display the latest or cached content after a refresh.

I suppose I can put in an http refresh in a custom version of the page, but this feels like a bit of a hack?

[Mothra]

EDIT: Ignore the above, I was being stupid. When I looked in the source for the page, I found that there is already an HTTP-EQUIV refresh, set to 1800 (30 minutes).

I haven't yet found where/how this is calculated and whether or not I can override it to something shorter. If anyone can enlighten me, I'd be most grateful. I think it's something to do with Framework -> Frontend::Agent::ModuleMetaHead but, unfortunately, there's no documentation telling me how to configure this.

As a workaround, it is simplest to copy HTMLHead.dtl from the Standard theme and set the http-equive refresh manually in there (replacing $QData{'Refresh'} with the desired value).

[crythias]

I've more or less come to the same conclusion as you. There's a

Code: Select all

<!-- dtl:block:MetaHttpEquivRefresh -->
    <meta http-equiv="refresh" content="$QData{"Refresh"}" />
<!-- dtl:block:MetaHttpEquivRefresh -->

Looks like we may need Time Object (from MetaHttpEquivRefresh)

Code: Select all

    for (qw(ConfigObject LogObject LayoutObject TimeObject)) {
        $Self->{$_} = $Param{$_} || die "Got no $_!";
    }

After that ... I know that HTMLHead is called from
Output/HTML/Standard/Header.dtl:$Include{"HTMLHead"}

The rest is not so easy.

[qwer1987]

As a workaround, it is simplest to copy HTMLHead.dtl from the Standard theme and set the http-equive refresh manually in there (replacing $QData{'Refresh'} with the desired value).

I failed doing complex way to allow controlling it from sysconfig and just did a workaround. Simple and fast. Thank you.