Send email with Agent name in From field

[Sietze]

Hello,

Is it possible to use an agent name in the from field of een email ?

Now when an agent send an email it looks like this:

From field display name: support
email address: support@yourdomain.com

This is what I want:

From field display name: <OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname> / Support
email address: support@yourdomain.com

Is this possible ?

I'm running OTRS 3.0.4

[tdeklein]

Hi,

take a look at SysConfig Ticket -> Core::Ticket. Via Ticket::DefineEmailFrom and
Ticket::DefineEmailFromSeparator you can get what you want.

Cheers
Thomas

[Sietze]

Hello Thomas,

Thanks for your help !

Best regards,

Sietze