Customer emails to one que, other to another?

[kmdot]

Hi

When i get an email, i want to filter out if they are customers or not.

I want customers to go to "customer" que, and non-customers to "lead" que?

Possible?

Thanks

[crythias]

Check the howto: http://forums.otrs.org/viewtopic.php?f=60&t=6586
Original code

Code: Select all

    # if there is no customer user found!
    if ( !$GetParam{'X-OTRS-CustomerUser'} ) {
        $GetParam{'X-OTRS-CustomerUser'} = $GetParam{SenderEmailAddress};
    }

Possible adjustment(?)

Code: Select all

    # if there is no customer user found!
    if ( !$GetParam{'X-OTRS-CustomerUser'} ) {
        $GetParam{'X-OTRS-CustomerUser'} = $GetParam{SenderEmailAddress};
        $GetParam{'X-OTRS-Queue'} = "Lead";
    }