I'm allready trying some time to get a decent report from hours spend in a month per customer.
We use servicecontracts for our customers with an hour limit. Extra hours will be billed outside the service contract.
What i need is an overview of all tickets with their time in a month for each customer. That seems impossible with the report generator within OTRS.
Has anyone managed to do so?
Report: Hours spend in a month for a customer
Moderator: crythias