send customer notification to all members of a company

[kenmurimi]

Hi all,

I am using customer company for my OTRS. I would wish to send ticket state change notifications and email responses to all the customers registered under a particular company. I mean a notification should not only go to the person who created the ticket but to the other customer users of that company.

is this possible?

any help greatly appreciated

[crythias]

I don't see how that would be possible in stock OTRS, since there is no way to determine all the members of a company. (CustomerID is usually unique to a user). If it were at all possible, the modification I'd suggest would be to add recipients in Notification (event) based upon a group (CustomerGroup membership).

Edit: yep. that's in there.

[kenmurimi]

Thanks alot Crythias for the response.

I think ill just give up that for now and only use cc in email response since i cant even get the customer group in "recipient group based " in notification event.

[crythias]

Ah, you're still in 2.4.x, because 3.0 has choice of group as a recipient.

[kenmurimi]

Thanks alot fro that i think its the time i tried OTRS 3.0.x