Hi
Trying to get all old tickets from our old system to OTRS, and its all gone well with one exception, the response time!
I have added an outbound phone call to all tickers, to get a response time, and set the date stamp to the data stamp when the original response went out, but for some reason its not updating.
So What I am asking is, how can I modify time stamps for response times.
Some response times are months overdue, and need to get this sorted for clients viewing reports.
Thanks
Mapping tickets into OTRS from old system
Moderator: crythias