Handling bug reports and feature request
Moderator: crythias
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acrodesign
- Znuny newbie
- Posts: 13
- Joined: 30 Oct 2010, 16:10
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Handling bug reports and feature request
Does anyone have suggestions of how to manage these with OTRS? I'm currently thinking that I'll split the ticket, so I can close the user ticket (in case they reply to it later with more questions), and leave the split one open. The only problem, which I just mentioned in my other post is that those open tickets are cluttering the dashboard.
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crythias
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Re: Handling bug reports and feature request
answered in other post, I think. Optionally: move tickets to Bug Queue or Feature Request Queue that isn't in "my queues"
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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