Free Fields in QueView

[Brian2011]

Hello,
Using OTRS version 2.4.6. I have free field TicketFreeText4 defined as "severity" in OTRS. I would like the agent queue view (login - click on ticket icon - screenshot attached) to also show this and be sortable by severity. How would I do that?

Screen shot attached - I would like severity to appear after ID#.

Thanks!

[Brian2011]

Hello,
Any ideas? Any site or documentation to point me too?

Thanks,
Brian

[jojo]

doc.otrs.org (Developer Manual)

[Brian2011]

So how would you go about it? A module, a template change?

[Brian2011]

For those of you that want to understand how to do this without the developer guide here is what you do for the small dashboard add the following two sections of code:
edit:
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewSmall.dtl

find: #<!-- dtl:block:BulkHead -->
</th>
<th width="10%">$Config{"Ticket::Hook"}<br/>
<a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"}&$Data{"LinkSort"}&SortBy=Ticket&OrderBy=Up" onmouseover="window.status='$JSText{"sort upward"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Config{"Frontend::ImagePath"}up-small.png" alt="$Text{"up"}"></a> /
<a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"}&$Data{"LinkSort"}&SortBy=Ticket&OrderBy=Down" onmouseover="window.status='$JSText{"sort downward"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Config{"Frontend::ImagePath"}down-small.png" alt="$Text{"down"}"></a>
</th>



then to insert the Column of TicketFreeText4 as severity AFTER Ticket ID you would add this next:
##--------------------------------My Customer Code-----------------------------------------------------
<th width="15%">$Text{"Severity"}<br/>
<a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"}&$Data{"LinkSort"}&SortBy=TicketFreeText4&OrderBy=Down" onmouseover="window.status='$JSText{"sort upward"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Config{"Frontend::ImagePath"}up-small.png" alt="$Text{"up"}"></a> /
<a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"}&$Data{"LinkSort"}&SortBy=TicketFreeText4&OrderBy=Up" onmouseover="window.status='$JSText{"sort downward"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Config{"Frontend::ImagePath"}down-small.png" alt="$Text{"down"}"></a>
</th>
##-----------------------------------End My Custom Code-------------------------------------------------------------------------


Then Find:

<!-- dtl:block:Bulk -->
</td>
<td>
<table border="0" width="100%" height="100%" cellspacing="0" cellpadding="0">
<tr>
<td class="PriorityID-$Data{"PriorityID"}" title="$Text{"Priority"}: $Text{"$Data{"Priority"}"}" width="1%">&nbsp;&nbsp;</td>
<td>
<a href="$Env{"Baselink"}Action=AgentTicketZoom&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}&QueueID=$Data{"QueueID"}" onmouseover="window.status='$JSText{"Zoom"}'; return true;" onmouseout="window.status='';" title="$QData{"Title"}">$Data{"TicketNumber"}</a>
</td>
</tr>
</table>
</td>


Inserting this CODE will ACTUALLY populate the data into the column you just created above.
##---------My Custom Code-------------------------------------
<td width="10%">

<div title="$QData{"TicketFreeKey4"}">$QData{"TicketFreeText4","15"}</div>
</td>
##--------------My Custom Code---------------------------------