Hello,
I want the system to automatically send notifcations to customers when a ticket is closed.
I think this configuration is in the notification module from admin page but in my installation there is no predefined notification messages.
How can I activate this ?
Thanks in advance.
Best regards,
Fabien
Notification module empty on OTRS 3
Moderator: crythias
Re: Notification module empty on OTRS 3
In notification event you need to create your own notifications
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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crythias
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Re: Notification module empty on OTRS 3
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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