External emails not coming as new tickets...

[Mingu]

I am not reciving exteranl email as new tickets...
i can see that email is comming to the addres i configurate in OTRS and i can see that they are beeing recived by otrs, but no new ticket are created :/

maybe someone will be able to help me.

i am reciving emails by .sh script runing in cron every 1 min.

it was all ok i was reciving emails as new tickets, but then i was tring to change fallow up if in email body is ticket number ( PostmasterFollowUpSearchInBody )

then ticket stop created them selves... but i change that back and no tickets is creating now :/

[Mingu]

SOLVED....

Sorry guys for problem...


Answer was that i changed priority names... and Postmaster could not find PriorityId to set it on ticket...

I have changed Default priority name to that i came up with and all is working now.