error doing RebuildTicketIndex

xxx · Post by **xxx** » 09 Feb 2011, 09:48

Hi,

since yesterday we are getting the following error when rebuilding the Index (we are using the separate index, as the amount of tickets is huge):

Code: Select all

otrs@otrs:~> $HOME/bin/RebuildTicketIndex.pl
ERROR: OTRS-RebuildTicketIndex-01 Perl: 5.8.8 OS: linux Time: Wed Feb  9 08:45:08 2011

 Message: Need Lock or LockID!

 Traceback (13807):
   Module: Kernel::System::Lock::LockLookup (v1.29) Line: 179
   Module: Kernel::System::Ticket::TicketGet (v1.30.2.6) Line: 1138
   Module: Kernel::System::Ticket::IndexAccelerator::StaticDB::TicketLockAcceleratorAdd (v1.11.2.4) Line: 225
   Module: Kernel::System::Ticket::IndexAccelerator::StaticDB::TicketAcceleratorRebuild (v1.11.2.4) Line: 422
   Module: /opt/otrs/bin/RebuildTicketIndex.pl (v1.18) Line: 58

otrs@otrs:~>

What is causing that? How could I get it working again?

Thanks for your answers!