Problem in Company Ticket

[nima0102]

Hi
I am evaluating OTRS-3.0.5 for our needs, and I found it, justifies almost all our needs. But I am some confused and some trouble with OTRS,So I explain our scenario.
In my implementation, we have one "company" as named "Company A" that we provide support task them.
In our firm, I created 3 agents to support to "Company A".
In "Company A" there are 5 employee, that I created 5 customers in OTRS as named "Customer 1" to "Customer 5".
Also I have created one "queue" as named "Support" and created one group "Support-group" and assigned 3 agents and all customers to this group.In order to access agents and customers to "support" queue, I assigned group of queue to "Support-group".
Everything is OK.
Today I wanted to give access "read" to one customer as name "Customer 1" so that this customer can read all tickets from other Customers.
I have run "ALTER TABLE customer_user ADD customer_ids VARCHAR (250);" to database.and in "Kernel/Config/Defaults.pm" uncomment line [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ]," .Customer IDs are as follow :

Company A : 10000
Customer 1 : 10001
Customer 2 : 10002
Customer 3 : 10003
Customer 4 : 10004
Customer 5 : 10005

Now In order to give access "read" to "Customer 1",which CustomerID should I set for "Customer 1" ?
Another question, is about "Company",where can I assign Customers to "Company A" ??
Creating "Company" what benefits does give us??
Thanks in advance

[crythias]

Company Support allows you to keep track of CustomerID and provide more information.

Now In order to give access "read" to "Customer 1",which CustomerID should I set for "Customer 1" ?

There are two options:
1) Everyone has the same CustomerID, but only Customer1 is in the group that allows access to Company Tickets.
2) It doesn't matter what Customer1's CustomerID is, as long as he has all the customerID listed in his customer_ids.

Another question, is about "Company",where can I assign Customers to "Company A" ??

You'd assign the company to the customer in the field CustomerID.