Postmaster Cron Job Not Running

[wizzbangca]

My recent upgrade to 3.0.5 has left 1 major problem I have not been able to solve. OTRS is not checking the incoming email boxes at all. I can hit fetch mail in admin and get the emails without any problems. I can even manually run the postmaster script and fetch emails without a problem. I have tried fiddling around with postmaster_mailbox in case the crontab line is wrong and manually creating the cron job. At this point every line I have changed is back to it's original coding. When I restart the otrs service, postmaster is clearly shown as successfully starting. Even at first start emails are not automatically checked.

I have looked around and so far have not found anything to help with getting the email automatically checked. I even checked the docs and can't find anything that is understandable regarding getting emails to automatically checked.

Any help is appreciated.

[wizzbangca]

If I run postmastermailbox as otrs (if I am doing it the right way), no error messages show up:

sudo -u otrs ./otrs.PostMasterMailbox.pl
POP3: Message 1/1 (****/******)

POP3: Connection to ******** closed.

[jojo]

are your cronjobs running? Please fill your signature with details of your installation

[wizzbangca]

I ran crontab -l -u otrs | grep -E ^[^#] and got the following:
MAILTO="root@localhost"
20 0 * * 0 $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null
30 0 * * 0 $HOME/bin/otrs.LoaderCache.pl -o delete >> /dev/null
*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null
*/10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null
45 */2 * * * $HOME/bin/otrs.PendingJobs.pl >> /dev/null
10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null
*/1 * * * * $HOME/bin/PostMasterMailbox.pl
01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null
55 */2 * * * $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null
01 * * * * /opt/otrs/bin/PostMaasterMailbox.pl
35 * * * * $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null

Looks like it is running. Need the mail boxes checked every minute due to the volume of tickets we receive.

System specs:
centos 5.5
2 gig ram
xeon dual core processor
apache 2
mysql 5

[crythias]

if you're getting tickets that quickly, you might want to change to procmail instead of pop3. http://wiki.otrs.org/index.php?title=Us ... POP3/fetch

[Wolfgangf]

you can change the settings in

Code: Select all

/opt/otrs/var/cron/postmaster_mailbox

to

Code: Select all

*/1 * * * *    $HOME/bin/PostMasterMailbox.pl >> /dev/null

and then restart otrs

I'm running this setting since more than a year with a total ticketvolume of 12.000 tickets p.Y - no performance problem at all

[keithf4]

Have you checked the syslog to see that the cronjobs are actually running? The jobs being in the crontab doesn't mean they actually run successfully, it just means they're scheduled to do so. See if there's an errors in the syslog around the times the jobs are supposed to run.