Cannot set the FQDN

Moderator: crythias

Locked
fontiplee
Znuny newbie
Posts: 11
Joined: 04 Feb 2011, 10:34
Znuny Version: 3.0.6

Cannot set the FQDN

Post by fontiplee »

Hi all,

I wanna set the FQDN but when I went to SysConfig > Framework > Core and tried to set the FQDN, it was not updated as I filled out in the textbox

How should I do? or I did it in the wrong way?


Regards,

Fon
Top
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:
Contact crythias

Re: Cannot set the FQDN

Post by crythias »

This you set in Config.pm
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Top
fontiplee
Znuny newbie
Posts: 11
Joined: 04 Feb 2011, 10:34
Znuny Version: 3.0.6

Re: Cannot set the FQDN

Post by fontiplee »

I have also set the FQDN in the Config.pm and saved it. But it's still not changed.

How should I do?
Top
thomkortekaas
Znuny newbie
Posts: 61
Joined: 17 Dec 2010, 13:22
Znuny Version: 3.0

Re: Cannot set the FQDN

Post by thomkortekaas »

OTRS has a cache mechanism.
Sometimes just restarting the Apache2.2 service works for me.
OTRS 3.0.7 with MySQL on Windows server 2003 r2 server with AD integration for customers.
Top
ferrosti
Znuny superhero
Posts: 723
Joined: 10 Oct 2007, 14:30
Znuny Version: 3.0
Location: Hamburg, Germany

Re: Cannot set the FQDN

Post by ferrosti »

One point is Apache itself, since mod_perl precompiles lots of scripts on startup.

The other point is OTRS cache itself.

Code: Select all

$OTRS_HOME/bin/otrs.DeleteCache.pl
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
Top
Locked

Return to “Help”