How to create ticket by sending email to OTRS system

[haseebsyed]

Hi ,
I am working on a OTRS for a POC.

Could you please let me know how to configure OTRS such that when user sends an email to OTRS ticket shall be created.

I have setup am email ID for OTRS and email notifications are going to customers and users


Thanks

Best regards
Haseeb

[crythias]

This is default behavior. OTRS pops a server, retrieves email, and acts upon tickets. OTRS will remove all emails from the box it pops.

[haseebsyed]

Thanks

Could you please advice how to configure OTRS in such a way if customer sends an email to Otrs it should create a ticket automatically. By any way could you show me the steps where i can check the settings , is it in admin area ?

Thanks
Haseeb

[crythias]

Please read the documentation and search the forums. Ticket creation will be default delayed up to 10 minutes because of the default retrieval intervals.