[SOLVED] GeneralCatalog.pm not found

[KamZor]

Hi,

I've some error logs in my syslog :

Code: Select all

OTRS-PostMasterMailbox.pl-01[31394]: [Error][Kernel::System::PostMaster::Filter::SystemMonitoring::new][Line:47]: Module Kernel/System/GeneralCatalog.pm not found!

OTRS-PostMasterMailbox.pl-01[31394]: [Error][Kernel::System::PostMaster::Filter::SystemMonitoring::new][Line:54]: Module Kernel/System/ITSMConfigItem.pm not found!

I tried to uninstall SystemMonitoring package and reinstall it, it's the same.
For precision : I tried the ITSM module few months ago, and i don't have anymore. So it could be a bad uninstallation of the ITSM package.
Has someone an idea ?
Thanks in advance.



(I've already posted about this error but no way of recovery (http://forums.otrs.org/viewtopic.php?f=62&t=7164 in the end of the post)).

[jojo]

please check your ZZZAAuto.pm and ZZZAut.pm for a reference on this file

[KamZor]

There isn't any reference to "General" or "ITSM" in those files

[jojo]

SystemMonitoring::SetIncidentState and SystemMonitoring::LinkTicketWithCI ?

[KamZor]

They are both configured to "Yes" in the admin pannel interface

[jojo]

As you are not using ITSM set them to NO!

[KamZor]

But i'm using the SystemMonitoring to auto-close Nagios tickets, do these settings both set to "no" not affect this function ?

[jojo]

it won't affekt the closing functionallity

[KamZor]

Thanks a lot, solved !