Corrupt attachment

[JLindberg]

Hi

I have installed OTRS 3.05 and everything works perfect except that the attached files in the tickets are corrupt, pdf, doc, docx, xls,xlsx etc... Also files in the FAQ och the PDF-files to download in packages area are corrupt. Ihave tried StorageDB and StorageFS, but the result is the same. If i opened the file from the filesystem it is working (StorageFS).

If i send the attachments to the customer with otrs, the customer can open the files without any problems.

The charset is UTF-8 in OTRS and the database.

Anyone have any idea??, i have read som topics and it seems that it was a problem in 3.04 but that it should be solved in 3.05.

/Jonas

[jojo]

it seems that this is a bug, which is IIS related. Please use forums search

[shailesh]

I am also facing same problem , did you get any solution ?

Thanks & Regards

[JLindberg]

Yes i found a solution in a topic in another forum, however i am not with my home computer so i cant find the link. But it is the same fix as for 3.04. You have yo edit som files, change from utf8 to iso-xxxx-xx.

I will post the link when i am get home, in a week, am in india right now.

[ictzug]

Hi

I've exactly the same problem with the charset.

By using UTF-8:
- OTRS delivers the attachment in a wrong way, they're corrupt
- By old tickets which were created by charset iso-8859-1 and
for new tickets which were created by charset utf-8 also
- If I browse to the folder, the attachment is allright
- I use File Storage

By using iso-8859-1, OTRS delivers the attachment without problem.

My environment:

- OTRS 3.0.7 (started with OTRS 2.3 and done the updates for every new release)
- IIS 6 on Win 2003
- MS SQL 2008 R2 on Win 2008 R2

I've looked a long time in several forums, but I didn't find a solution. Does anyone know how to resolve this behavior?

Thanks a lot!

ictzug

[ictzug]

Hi

Ifound the solution. I use ActivePerl 5.10.1 Build 1006. By start with OTRS 2.3 there was a problem
with incomplete http headers. The solution was to map .pl files with <perl.exe "%s" %s> in IIS 6.
That works, but it's slowly.

Everything was working until I've changed OTRS 3.0.x to utf-8. After a lot of try and error, I changed
the mapping of .pl to <PerlEx30.dll> in IIS 6. That was it, the problem with incomplete http header
from OTRS 2.3 seems to solved and the download of the attachments is working now. And OTRS is faster.

ictzug