cannot enable a custom skin

Moderator: crythias

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vbfoobar
Znuny newbie
Posts: 4
Joined: 25 Feb 2011, 08:15
Znuny Version: 3

cannot enable a custom skin

Post by vbfoobar »

I have done what is explained in doc http://doc.otrs.org/developer/3.0/en/html/c170.html:
- I have now set up these files:
$OTRS_HOME/Kernel/Config/Files/CustomSkin.xml
$OTRS_HOME/var/httpd/htdocs/skins/Agent/custom/img/custom-logo.png
$OTRS_HOME/var/httpd/htdocs/skins/Agent/custom/css/Core.Header.css
(files/directories have the same rights/owner than the original from "default")
- I have run $OTRS_HOME/bin/otrs.RebuildConfig.pl
- I have set "Loader::Agent::DefaultSelectedSkin" to "custom".
And I have logged in as an agent, chosen the "custom" skin.

But nothing changes. If I look at the source of the HTML page, only "default" css files
are called, no "custom" ones.

What could be the problem? Is there a debug mode or something to enable
to try to see what goes wrong?

thanks
HervE
Znuny wizard
Posts: 391
Joined: 03 Jan 2011, 17:15
Znuny Version: 3.3.8
Location: France

Re: cannot enable a custom skin

Post by HervE »

Hello,

Just try AgentLogo in SysConfig Framework -> Frontend::Agent.

(It looks like it overwrites whatever is written in the skin, concerning the logo I mean.)

Regards,
HervE
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
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